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Fire & Water - Cleanup & Restoration

Real Customer Testimonials

6/4/2018 (Permalink)

We are delighted with SERVPRO’s efforts to put our home back in order, making it ready for rebuilding. The SERVPRO® team relieved our high anxiety, letting us know we were in capable hands. Hearing the team of ladies laughing while they worked hard at their tasks made me feel our place, though damaged and long from return, was once again a home. From our Project Manager down to each team member, I was treated with enthusiastic respect. Communication was open and free-flowing, even as I asked a zillion questions. Never a falter in getting good and clear answers. The work was hard, hot, and difficult, but no one backed away or slacked off, always carrying on in a professional manner. All the team members treated me as a friend, with warm greetings each morning and including me in some laughs at the end of each day. I can’t find words to express how your team of professionals made me feel comfortable and well cared for. These days it is very uncommon to find “customer-focused” businesses (not just in words but in actions), even more rare for employees to extend their company’s strategy, even when face-to-face with the customer especially during such trying and anxious times for the customers.

—Charles and Sena, Texas

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